Customer Support Center

Customer Support

Help with bookings, payments, and account management

Customer Support

We're Here to Help

Find answers to your questions about booking venues, managing reservations, and using our platform.

Quick Help

3 min read

How to Make Your First Booking

Step-by-step booking guide

2 min read

Understanding Cancellation Policies

Learn about refunds and cancellations

2 min read

Payment Methods & Security

Safe and secure payment options

4 min read

Finding the Perfect Venue

Search tips and filters

Most Asked Questions

Browse Help Topics

Popular

Making Bookings

How to find and book venues

12 articles

Popular

Managing Reservations

View, modify, and cancel your bookings

15 articles

Payments & Billing

Payment methods, receipts, and refunds

10 articles

Account & Profile

Account settings and personal information

8 articles

Mobile App

Using the mobile app for bookings

6 articles

Troubleshooting

Common issues and solutions

14 articles

Get Personal Help

Live Chat Support

Quick help for booking and account questions

Start chat in app

Daily 7AM-11PM EST

Response: < 2 minutes

Email Support

Detailed help for complex issues

support@venuemanagement.com

24/7

Response: < 4 hours

Booking Emergency

Urgent issues with existing bookings

+1 (555) 911-HELP

24/7

Response: Immediate

Need Urgent Help?

For urgent issues with existing bookings or payment problems, contact our emergency support line.

Available 24/7 for urgent booking issues

How are we doing?

Your feedback helps us improve our support and make booking venues even easier.