Privacy Policy

1. Introduction

Venue Management System ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our venue management platform and related services (the "Service").

This Privacy Policy applies to all users of our Service, including venue owners, managers, staff, and customers who interact with our platform.

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, business details
• Profile Information: Professional titles, venue descriptions, photos
• Booking Data: Reservation details, customer information, payment data
• Communication Data: Messages, support requests, feedback
• Payment Information: Billing address, payment method details (processed securely by third parties)

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on platform, click patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Session data, preferences, authentication tokens

2.3 Information from Third Parties

We may receive information from third-party services you connect to our platform:

• Google Calendar: Calendar events, scheduling data
• Payment Processors: Transaction status, payment confirmations
• Authentication Providers: Basic profile information when you sign in with third-party accounts

3. How We Use Your Information

We use the information we collect to:

3.1 Provide and Improve Our Service

• Create and manage your account
• Process bookings and reservations
• Facilitate payments and transactions
• Provide customer support
• Analyze usage patterns to improve our platform
• Develop new features and functionality

3.2 Communication

• Send service-related notifications
• Provide booking confirmations and updates
• Respond to inquiries and support requests
• Send promotional materials (with your consent)

3.3 Legal and Security

• Comply with legal obligations
• Protect against fraud and abuse
• Enforce our Terms of Service
• Maintain the security of our platform

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you explicitly consent to such sharing, such as when connecting third-party services to your account.

4.2 Service Providers

We share information with trusted third-party service providers who help us operate our Service:

• Cloud Hosting: AWS, Google Cloud, or similar providers
• Payment Processing: Stripe, PayPal, or other payment processors
• Email Services: For sending notifications and communications
• Analytics: To understand usage patterns and improve our Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal proceedings or court orders
• Government requests or investigations
• Protection of our rights and property
• Public safety concerns

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection practices
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Data: Until you delete your account or request deletion
• Booking Records: 7 years for tax and legal compliance
• Payment Data: As required by payment processors and regulations
• Communication Records: 3 years for support and legal purposes
• Usage Analytics: Aggregated and anonymized data may be retained indefinitely

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

7.2 Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing in certain circumstances

7.3 Consent and Objection

• Withdraw consent for processing based on consent
• Object to processing for marketing purposes
• Opt out of automated decision-making

To exercise these rights, please contact us using the information provided in Section 12. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Types of cookies we use:

8.1 Essential Cookies

Required for the basic functionality of our Service, including authentication and security features.

8.2 Performance Cookies

Help us understand how visitors interact with our platform to improve performance and user experience.

8.3 Functional Cookies

Remember your preferences and settings to provide a personalized experience.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.

9. Third-Party Services and Links

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9.1 Google Services

When you connect Google Calendar, your use of Google services is subject to Google's Privacy Policy. We only access the information necessary to provide calendar synchronization features.

9.2 Payment Processors

Payment information is processed by third-party payment processors. We do not store complete payment card information on our servers.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are made in compliance with applicable data protection laws and include appropriate safeguards to protect your personal information.

11. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children under these ages. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending you an email notification
• Displaying a prominent notice in our Service

Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: